Our
company provides a vast number of support services
to solve problems related with Sistrade® Print
application.
In this section we publish a FAQ
list, where you can read some of the most frequent
questions. In this list you might find the answer
to your problem. If that is not your case, you can
contact us through our online support, explaining
your problem. To do that, please fill this
form.
When
implementing the system Sistrade® Print, direct training
becomes a key factor to help maximize the business benefits
of each customer.
The Sistrade® Print training service ir more than
a simple training. The main objective is to provide
expert knowledge and the necessary trust to explore
the benefits that our product can offer to Graphic Arts
and Printing companies.
This knowledge is transmited to marketing specialists,
salesmen, companies’ managers and others, that use Sistrade®
Print.
The training programs enclose all the Sistrade®
Print product's aspects combining presentations in Estimating,
Production Control, Stocks & Purchases Management,
etc. The training is aimed at technicians and "non-technicians".
Lectured by experiment Sistrade® Print professionals,
the training programs will be attended by small groups
of people until 10 persons at the most, to allow a discussion
of individual ideas and experiences. The exhaustive
use of case studies will allow the students to broaden
their knowledge at the training session through specific
systems or solving problems.
The Training Service is focused only in one objective:
to assure that any person attending the program can
become a Sistrade® Print expert.
The Professional Services offer a wide range of consulting
services and highly skilled, qualified and specialized
professionals. It is intended this way, to have successful
Sistrade® Print implementations and assure solutions
to printing companies, ensuring effective benefits as
well as a real ROI.
The Sistrade® Print consultants are trained and
have higher education, having a large competence in
production management and in the industrial process
of Graphic Arts and Printing Industry's several specificities.
Our Technical Service to customers has the objective to
provide the customer's total satisfaction with an exhaustive
and quality service that meets the customer's business
and technical requirements and demands.
The Support Service to the user and the Technical Support
Team exist to help customers to maintain Sistrade®
Print stable and well set up in order for it to function
properly and allow the printing company can see its requirements
satisfied and the objectives fulfilled. If a problem
occurs, we have a highly skilled and qualified team always
ready to act and solve problems.
The main objective of the Technical Support Team is to
maintain the management system active and properly functioning.
We offer several levels of Technical Services, according
to each business characteristics:
:: Access to technical support
:: Software versions management and maintenance
:: Sistrade® Print users group membership
:: Access to our web site restricted area
:: Level of contracted services
The objective of Sistrade® Print's team is to provide
the necessary support to fulfil our customer’s objectives.
Ask for more information.
